FREE SHIPPING IN EUROPE ON ALL ORDERS AND PRODUCTS

FREE SHIPPING IN EUROPE


Frequently Asked Questions (FAQ)


1 - How to contact Coproom ?

2 - Are your products new and authentic ? 

- All our products are guaranteed 100% new and 100% authentic with their box and accessories of origin if there are any.
- To learn more about our authenticity policy click here.

3 - Do you ship worldwide and how long does it take ?

- We ship worldwide (over 220 countries) via the most reliable carrier which is DHL Express.
- Once your order has been prepared and is ready to be shipped, delivery times are 24 hours in all Europe and 48/72 hours outside Europe.

4 - Which payment methods are accepted?

- We accept credit cards (Visa, Mastercard, etc ..) and Paypal.
- It is also possible to pay by bank transfer by contacting us by email at contact@cop-room.com

5 - I absolutely need to receive my order before a specific date. What can I do ?

- In case of emergency, please contact us before placing your order and we will give you a precise and guaranteed date of shipping and delivery.

- Make your request by email at contact@cop-room.com

6 - How to track my order and schedule a customised delivery ?

- We use the most reliable carrier which is DHL Express to ship your orders.

- To track your order, please use the tracking number that you will find in your shipping confirmation email and click here

- If you are only available on specific days or hours to be delivered or if you have missed the delivery, you can schedule a customised delivery by contacting DHL in your country (check their website). 

- For any questions you can contact us by email at contact@cop-room.com

 7 - Why my order has not been shipped yet?

- Depending on the peak and periods and/or shipping delays of our partners it is possible that the processing time of the order gets delayed.
- Please not that we always do our best to ship your order as soon as possible. 

- If your order is extremely urgent please contact us before placing your order and we will give you a precise and guaranteed date of shipping and delivery by sending an email to contact@cop-room.com

8 - Do you accept returns?

- We purchase our products for your specific needs. So returns may not be always possible. However, under some specific conditions, we may accept returns.

- To request a return you can contact us by email at contact@cop-room.com